Terms & Conditions

TERMS AND CONDITIONS

All prices of the items offered by GODANAA are expressed in Euro, VAT, customs fees and transport costs excluded and refer exclusively to purchases made over the Internet.

TRANSPORTATION AND DELIVERY
The shipment is made by express courier (all the products are packed by the parent company with warranty seals). We can ship all over the world very quickly. The cost of shipping is communicated with our order confirmation based on the destination and total weight of the goods. You can also collect products at our factory.

SHIPMENT

Shipping is FREE only on the whole Italian territory for orders with a minimum amount of € 80.00 including VAT. In case of purchase of smaller amounts the price of shipping will be € 5.99 Shipping via express courier (all products are packed by the parent company with warranty seals) or directly with our vehicles. We can ship all over the world very quickly. The cost of shipping abroad is calculated automatically by the system at the time of order based on the total weight of the goods. Attention the delivery of tubs, shower cabins or sinks, will take place on the ground floor. No courier aid for unloading is foreseen. To request additional services (truck with tail lift or delivery to the floor) you must make a written request to us before shipping. You can also collect your order at our factory.

PAYMENT

Payment must be made when the customer orders online or in cash at the courier when the package is delivered. At no time, the sums paid can not be considered as installments or advance payments. All orders are payable in euros. To pay for the order, the customer has two payment methods (see details below):  Credit card and Bank 

PAYMENT THROUGH CREDIT CARD 

Payment by the Customer can be made by credit card, simple and secure means for online purchases. Godanaa accepts all the most used credit cards: Visa, MasterCard, American Express.
Stripe System guarantees customers maximum security.

PAYMENT BY BANK TRANSFER

Make the payment to the following account number, please note that the goods will be shipped after accreditation.

INTESTATARIO: GODANAA S.R.L.
BANK: UNICREDIT BANCA SPA – VERBANIA INTRA BRANCH
IBAN CODE: IT66Y0200822401000104872658 

WARRANTY
All the products offered are covered by GODANAA warranty and all the legal guarantees by applicable laws. The photos of the goods that GODANAA reports on its website have the sole purpose of promoting the recognition of the product by the Customer. The essential characteristics of the products are presented by GODANAA inside each product page. The images and colors of the products that GODANAA offers for sale may however not correspond to the real ones due to the Internet browser and the monitor used. The colors and finishes shown on the site are therefore to be considered indicative.

CANCELLATION LAW
GODANAA reserves the right to cancel an order even if confirmed by the system and already paid by the customer if anomalies occur in the calculation of shipping (abroad) or there are obvious price errors or in the case of excessive delay in the supply of raw materials by suppliers. The customer will be reimbursed as paid without any additional burden.

RIGHT OF WITHDRAWAL - RETURNS - REFUNDS
1. The Purchaser has in any case the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days, starting from the day of receipt of the purchased good.
2. In case the Purchaser decides to exercise the right of withdrawal, he must notify GODANAA by e-mail to info@godanaa.com. For the purpose of exercising the right of withdrawal, the sending of the communication may validly be replaced by the return of the purchased good, provided that they are in the same terms. The delivery date to the post office or to the forwarder will be valid between the parties.
3. The return of the property must however take place at the latest within 14 (fourteen) days from the date of receipt of the asset. In any case, to be entitled to full reimbursement of the price paid, the goods must be returned intact and, in any case, in normal state of conservation, not used and in its original packaging without writing, stickers or labels placed on it.
4. The only expenses payable by the consumer for the exercise of the right of withdrawal pursuant to this article are the direct costs of returning the goods to the Supplier, unless the Supplier agrees to accept them.
6. The Supplier will provide free of charge for the reimbursement of the entire amount paid by the buyer within the term of 30 (thirty) days from receipt of the notice of withdrawal. Payments made by bank transfer, deduction or facilitated VAT can not be refunded in full. You can issue a discount voucher for the full amount paid. The buyer, in any case, can recall the bank transfer.
7. With the receipt of the communication with which the Purchaser communicates the exercise of the right of withdrawal, the parties to this contract are released from mutual obligations, except as provided for in the previous points of this article.
8. The buyer is required to check the goods ordered at the same time that they received it. Claims for goods damaged, non-functional, broken, broken, deteriorated or in conditions not suitable for the new product, must be communicated within 24 (twenty-four) working hours from the day following receipt of the goods, by e-mail to info@godanaa.com with photos of the damaged goods allied.

METHOD OF USE
GODANAA declines all responsibility in case of improper use of the products or incorrect installation. GODANAA can not be held responsible for any damage, direct or indirect, suffered by the Customer for incorrect or improper use of the product or incorrect installation.